Privacy Policy

PRIVACY POLICY

Effective Date: August 20, 2026

At Willow Wool, we respect your privacy and are committed to protecting your personal information.

  1. INFORMATION WE COLLECT

We may collect personal information such as your name, email address, phone number, billing or shipping address, and order details when you visit our website, place an order, contact us, or subscribe to our updates.

  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Respond to inquiries
  • Improve our website and products
  • Send promotional communications when permitted
  1. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Willow Wool does not intentionally store your complete debit/credit card or banking information.

  1. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and improve our services.

  1. THIRD-PARTY SERVICES

We may use third-party services such as payment processors, delivery partners, analytics providers, and advertising platforms. These services may collect or process information according to their own privacy policies.

  1. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

  1. YOUR RIGHTS

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements.

  1. CHILDREN’S PRIVACY

Our website is not intentionally directed toward children under 18, and we do not knowingly collect personal information from children without appropriate consent.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

  1. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Willow Wool through the contact details provided on our website.

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